Cruise Industry Ambassador

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Royal Caribbean Group Full time

**Job Summary**: We are seeking a highly motivated and customer-focused Cruise Industry Ambassador to join our team at Royal Caribbean Group.

**About the Role**

The Cruise Industry Ambassador will be responsible for providing exceptional service to high-value casino guests, understanding their needs, and increasing the number of annual cruises on our ships. The role will focus primarily on Mandarin Chinese speaking markets in Asia, servicing Travel Partners, Direct Guests, and Direct Group reservations to provide access to all client service areas within the Royal Caribbean International (RCI) and Celebrity Cruises (CCI) in a one-stop platform.

**Key Responsibilities**

• Service Travel Partners and Direct Guests who are members of RCI Club Royale or CCI Blue Chip Club and provide access to all client service areas within the brands in a one-stop platform.
• Handle inbound and outbound calls, emails, faxes, and mail from travel partners, Royal Reps, and Direct Guests.
• Utilize multiple chat platforms to engage with the guest and trade community.
• Handle all aspects of direct group reservations, including allocating cabin inventory, air gateways, pre- and post-hotel packages, and dining assignments, entering manifests, and applying payments.
• Answer general and specific questions regarding groups, product offerings, and policies.
• Sell cruise vacation packages for the brands by verifying the products and promotions that align with customers' interests as well as the availability in the database/system based on the required dates.
• Review daily and monthly productivity goals to ensure adherence to schedule and department objectives.
• Investigate travel agent/guest complaints on bookings, produce, service, billing, air, credit, or pre/post-vacation experiences.

**Requirements**

We are looking for a candidate with excellent communication skills, organizational abilities, and a commitment to outstanding customer service. Experience in the cruise industry is an asset, but not necessary. The ideal candidate will be able to work in a fast-paced environment, prioritize tasks effectively, and maintain attention to detail.

**Salary**: $60,000 - $80,000 per year, depending on experience.

**Benefits**: Comprehensive health insurance, retirement plan, paid time off, and opportunities for career growth and development.



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