Digital Channels Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities

At HSBC, we're committed to delivering innovative solutions that meet the evolving needs of our customers. As a key member of our team, you'll play a critical role in shaping the future of our digital channels.

Key Responsibilities

  • Develop and implement digital channel solutions that provide a seamless and consistent experience for SME and corporate customers.
  • Drive feature adoption and product sales through targeted, personalized content across digital touchpoints.
  • Support digital campaign management, optimization, and performance tracking across internet banking, mobile, and other touchpoints.
  • Collaborate with stakeholders to formulate and implement digital initiatives that address customer pain points and realize business benefits.
  • Prepare presentations to articulate business proposals and facilitate stakeholder engagement on user requirements.
  • Ensure compliance with internal policy and regulatory requirements prior to launching digital initiatives.
  • Work closely with relevant parties to ensure timely delivery of agreed implementation plans.
  • Conduct business testing and formulate customer commercialization activities to ensure smooth service or campaign launch.
  • Monitor emerging technologies and changing consumer behaviors.

Requirements

  • Good understanding of Commercial Banking business, products, and processes, preferably in managing digital initiatives.
  • Customer-oriented with strong business acumen and analytics skills.
  • Strong stakeholder management skills through effective communication, presentation, and influencing.
  • Proven problem-solving skills with the ability to consider alternatives and anticipate challenges.
  • Ability to use strong judgmental skills to identify and resolve complex problems while adhering to timelines and quality of output.


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