Digital Platform Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Career Opportunity at Hang Seng Bank Limited

Hang Seng Bank Limited is committed to delivering exceptional service excellence. Our people are our most valuable asset, and we strive to provide a dynamic working environment, excellent career development opportunities, and competitive compensation packages to attract high-calibre talent.

Digital Banking at Hang Seng Bank Limited
Hang Seng Bank Limited's mobile app and digital capabilities have been recognized with prestigious awards, including the 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and the 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22. We are seeking high-calibre professionals to join our Digital Banking Team as Assistant Digital Platform Manager - Public Website and Mobile.

Key Responsibilities
  • Lead and coordinate the implementation of key digital initiatives, including digital product, servicing, and platform projects.
  • Drive and manage the planning and execution of strategic digital projects.
  • Ensure the delivery of excellent digital customer experience through our website and mobile channels, resulting in ambitious growth in digital traffic and usage.
  • Collaborate with a wide range of stakeholders, including business users, UX/UI design, IT, legal, compliance, and external vendors, to construct and deliver quality services in digital channels.
  • Monitor the latest market trends, interpret digital journey and engagement effectiveness, and identify learning, insights, and actions.
  • Stay up-to-date with the latest regulatory changes and requirements for executing enhancements and compliance.

Requirements
  • University degree in Business Administration, Finance, Technology, or a related discipline.
  • Minimum of two years' experience in digital project, product, or platform management and implementation, preferably with exposure to the banking or financial sector.
  • Energetic and enthusiastic about web and mobile technologies, with a passion for bringing digital ideas to life.
  • Tech-savvy, with experience in agile working models.
  • Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence.
  • Open-minded and self-motivated, with good communication, interpersonal, problem-solving skills, and a strong sense of responsibility.
  • Good presentation and project management skills.
  • Proficiency in both English and Chinese.
  • Great sense of ownership and a servicing mindset to ensure efficient and effective customer service delivery.

Visit Hang Seng Bank Limited's Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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