Digital Platform Manager
4 weeks ago
At Hang Seng Bank Limited, we are committed to service excellence and seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages. Our Digital Banking Team is recognized in the industry for its innovative and creative digital capabilities, providing trusted banking, investment, and wealth management services to over half of Hong Kong's adult population.
As a Digital Platform Manager - Account Opening / Upgrade, you will be responsible for driving the delivery of digital onboarding journeys under Agile methodology and maximizing business growth. You will act as a Product Owner to drive the end-to-end solution design from front-end to back-end, define product roadmaps, prioritize product backlogs, and translate strategies into development tasks. You will also be responsible for writing epics and user stories, defining acceptance criteria, identifying risks and issues to ensure compliance with local, global, and regulatory standards and policies.
Key Responsibilities:
- Drive the delivery of digital onboarding journeys under Agile methodology and maximize business growth
- Act as a Product Owner to drive the end-to-end solution design from front-end to back-end, define product roadmaps, prioritize product backlogs, and translate strategies into development tasks
- Write epics and user stories, define acceptance criteria, identify risks and issues to ensure compliance with local, global, and regulatory standards and policies
- Execute an idea from initiation, discovery, design, development to launch through collaboration with various stakeholders, including business users, Scrum Master, UX/UI, technology, first/second line of defense, and external vendors
- Manage sales analytics and data-driven insights to provide recommendations for performance improvement, including but not limited to improving conversion, refining communication strategies to grow digital customers, and leveraging data to enhance Customer Life Cycle Management
- Build strong relationships with cross-functional teams to ensure the Scrum team and wider team are aligned to ensure success, and everyone understands the priorities and end-state vision of the product
- Deliver an excellent digital journey through keeping track of industry trends, analyzing web analytics, and understanding customer behaviors
Requirements
- University degree in Business Administration, Information Technology, or a related discipline
- Minimum of 5 years' experience in digital product/project management and implementation
- Great sense of ownership, strong analytical, problem-solving skills, and excellent attention to detail
- Ability to interpret data and make data-driven decisions
- Experience with project delivery in Agile methodology and practices
- Proficiency in both English and Chinese
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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