Digital Platform Security Lead
6 days ago
About Hang Seng Bank
">Hang Seng Bank is committed to delivering exceptional service excellence. Our employees are our most valuable assets, and they play a crucial role in enhancing our performance for customers and providing top-notch products and services.
">With a strong focus on innovation, we seek to attract talented individuals who can help us drive business growth and development. We offer a dynamic working environment, opportunities for career advancement, and competitive compensation packages.
">Digital Banking at Hang Seng Bank
">We have received numerous industry awards for our mobile banking services, including the 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and the 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22. Our acclaimed mobile app and creative digital capabilities continue to evolve, providing trusted banking, investment, and wealth management services to individuals anytime, anywhere.
">We are looking for experienced professionals to join our Digital Banking team as Senior Digital Platform Manager – Secure Access.
">Key Responsibilities:">- ">
- Enhance the capabilities of our digital platform by developing innovative, customer-centric experiences and formulating recommendations for digital platform development and maintenance to drive business outcomes.">
- Shape and execute digital platform initiatives and roadmaps, focusing on customer authentication capabilities, security and fraud prevention control, digital onboarding journeys, and payment journeys for better customer protection, engagement, and loyalty.">
- Analyze customer insights on core experiences related to mobile and desktop authentication and safety journeys from Net Promoter Score (NPS), app store feedback, and direct customer or frontline feedback.">
- Collaborate with various teams, including global teams, business stakeholders, risk stewards, UX/UI design, IT, transformation, and frontline, to ensure a seamless overall experience for customers, including secure, easy access and navigation to digital journeys.">
- Stay up-to-date with market and regulatory changes, timely execute enhancements, facilitate commercialization of new features to address regulations, review communication materials for consistency and accuracy, and perform risk-based diligence.">
- Develop business and IT budgets to drive digital platform development and achieve business outcomes.">
- Oversee business performance after project launches.">Requirements:">
- ">
- University degree or relevant qualifications in Finance, Technology, e-Commerce, or a related field.">
- Minimum 8 years of experience in digital platform management, digital payment & wallet, or project management in the banking or financial sector, preferably with exposure to identity validation and customer authentication.">
- A blend of business and technical expertise, with the ability to drive strategy into action.">
- Customer-oriented with strong analytical and problem-solving skills, attention to detail, and ability to comprehend complex business dynamics.">
- Open-minded and self-motivated, with good communication, interpersonal, problem-solving skills, and a strong sense of responsibility.">
- A great sense of ownership and a servicing mindset to ensure efficient and effective customer service processes.">
- Strong business acumen and analytical ability, with flexibility when addressing shifting or competing priorities.">
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.">
- Good command of both written and spoken Chinese and English, with knowledge of Mandarin preferred.">
Salary Estimate: HKD 800,000 - HKD 1,200,000 per annum
">Visit Hang Seng Career Page to learn more about our career opportunities in Hong Kong.
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Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeHang Seng Bank is committed to service excellence and is seeking a Senior Digital Platform Manager for Secure Access to enhance the capabilities of our digital platform.Key Responsibilities:Develop and execute digital platform initiatives and roadmap to drive business outcomes, including enhancing customer authentication capabilities, security and fraud...
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