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Senior Customer Engagement Officer
1 month ago
The Cigna Group is seeking a highly skilled and dedicated Contract Senior Officer, Customer Engagement to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various customer service functions.
Key Responsibilities:- Handle preauthorization requests from customers and healthcare providers, ensuring timely and accurate processing.
- Collaborate with internal teams to facilitate payment processes and resolve customer issues.
- Stay up-to-date on insurance plans, policies, and procedures to provide accurate information and guidance to customers.
- Handle escalated customer complaints, demonstrating empathy and problem-solving skills.
- Provide administrative support, including reports and correspondences.
- Assist in the development and implementation of customer service projects.
- Tertiary education graduate with at least 5 years' customer service experience, preferably in the insurance industry.
- Experience in handling Employee Benefits / Group Operations Hotline is preferred.
- Knowledge of medical terminology, insurance coverage, and preauthorization processes is highly desirable.
- IIQE Paper 1 and 2 is a must, or qualification equivalent to the IIQE requirement.
- Eligible for license registration with Insurance Authority (IA).
- Excellent communication and interpersonal skills in English, Cantonese, and Mandarin.
- Proficient computer skills, including MS office applications and English word processing.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
