Digital Product Solutions Specialist
2 weeks ago
We are seeking an experienced Digital Product Solutions Specialist to join our team at DBS Bank (Hong Kong) Limited. As a market leader in consumer banking, we offer a full spectrum of products and services to help our customers realise their dreams and aspirations.
About the Role
This role will involve collaborating with internal and external stakeholders to effectively elicit requirements, ensuring alignment with business objectives and timely delivery of digital solutions. You will provide solution advisory throughout the delivery process to ensure that the end product meets the expectations of both the product team and the business. Additionally, you will identify risks and issues, provide recommendations, and track them through to resolution.
Main Responsibilities
- Collaborate with stakeholders to elicit requirements and ensure timely delivery of digital solutions
- Provide solution advisory to ensure alignment with business objectives and product team expectations
- Identify risks and issues, provide recommendations, and track through to resolution
- Lead the design of large user stories (EPICS) which are broken down into smaller stories/product backlog
- Supervise a team of testers to ensure test plans and test cases are executed within the stipulated schedule and release timeline
- Manage the testing execution quality to meet the testing objective
- Support post-implementation tasks such as user training, production problem investigation, escalation, and resolution
- Collaborate with the tech team to manage the release to ensure successful delivery
- Perform essential project and production issues updates/escalation communication to management/stakeholders
- Provide post-implementation support including live verification
Accountabilities
- Maintain domain knowledge to represent the business in requirements and provide system solution advisory between business and technology
- Drive end-to-end delivery of all CBG new initiatives from business requirements, solution design, testing, and live verification
- Ensure projects go live successfully within approved timelines
Requirements
- Minimum 5 years working experience in Consumer Banking products specialised in digital project delivery
- Good understanding of system applications and preferably some technical knowledge
- Proven track record in managing system enhancement end-to-end and participated in different milestones within the project lifecycle such as business requirements development, test management, and implementation
- Self-starter with business acumen, independent, and able to rise challenges and meet deadlines effectively
- Good interpersonal and communication skills with a positive working attitude and an avid team player
- Strong analytical problem-solving skills
Benefits
We offer a competitive salary and benefits package, as well as the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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