Luxury Retail Team Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

Job Summary:

We are seeking a highly skilled and experienced Team Leader to join our luxury retail team at Hermès. As a key member of our store operations team, you will be responsible for leading a team of sales associates and ensuring exceptional customer service while driving sales and achieving individual targets.

Key Responsibilities:

Budget and Sales:

  • Develop and implement sales strategies to achieve annual and monthly targets
  • Monitor and review sales data to identify areas for improvement
  • Execute in-store incentive programs to drive sales objectives

Stock and Process Control:

  • Ensure accurate stock management and minimize discrepancies
  • Work with the operations team to conduct regular stock takes and investigate any irregularities
  • Identify slow-moving and overstock items and propose action plans

Merchandising:

  • Develop and implement visual merchandising strategies to enhance sales
  • Suggest creative visual presentations for slow-moving items
  • Maintain shop displays and environment in line with group guidelines

Store Operations:

  • Lead the sales floor team to ensure smooth store operations
  • Handle customer complaints and difficult situations
  • Conduct briefing sessions and act as a key holder in case of emergencies

Team Management:

  • Motivate and coach team members to achieve sales and non-sales objectives
  • Observe and review staff performance with managers
  • Build morale and foster team spirit

Requirements:

  • Tertiary education or above
  • Minimum 6 years' relevant management experience in luxury retail
  • Strong analytical mindset and problem-solving skills
  • Excellent leadership and communication skills
  • Proficient in computer skills and MS Office
  • Good command of written and spoken English and Chinese (Mandarin and Cantonese)

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