Luxury Retail Team Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Team Leader to join our luxury retail team at Hermès. As a key member of our store operations team, you will be responsible for leading a team of sales associates and ensuring exceptional customer service while driving sales and achieving individual targets.
Key Responsibilities:
Budget and Sales:
- Develop and implement sales strategies to achieve annual and monthly targets
- Monitor and review sales data to identify areas for improvement
- Execute in-store incentive programs to drive sales objectives
Stock and Process Control:
- Ensure accurate stock management and minimize discrepancies
- Work with the operations team to conduct regular stock takes and investigate any irregularities
- Identify slow-moving and overstock items and propose action plans
Merchandising:
- Develop and implement visual merchandising strategies to enhance sales
- Suggest creative visual presentations for slow-moving items
- Maintain shop displays and environment in line with group guidelines
Store Operations:
- Lead the sales floor team to ensure smooth store operations
- Handle customer complaints and difficult situations
- Conduct briefing sessions and act as a key holder in case of emergencies
Team Management:
- Motivate and coach team members to achieve sales and non-sales objectives
- Observe and review staff performance with managers
- Build morale and foster team spirit
Requirements:
- Tertiary education or above
- Minimum 6 years' relevant management experience in luxury retail
- Strong analytical mindset and problem-solving skills
- Excellent leadership and communication skills
- Proficient in computer skills and MS Office
- Good command of written and spoken English and Chinese (Mandarin and Cantonese)
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