Desktop Support Professional

6 days ago


Hong Kong Island, Hong Kong SAR China BGC Group Full time
Job Summary

We are seeking an experienced Desktop Support Specialist to join our team in Hong Kong. As a key member of our IT department, you will be responsible for providing technical assistance to all users, addressing their IT-related queries promptly.

Your primary responsibilities will include:

  1. Offering support via phone, email, and service tickets.
  2. Troubleshooting desktop and voice-related issues for both front and back office users.
  3. Installing, testing, and troubleshooting dealerboard systems and audio/video telephony hardware.
  4. Conducting morning system checks to verify that all systems are functioning optimally.
  5. Performing routine maintenance tasks to prevent system failures.
  6. Installing, upgrading, and troubleshooting Windows PCs and laptops; providing hardware support for authorized peripheral equipment.
  7. Raising, updating, and closing support tickets efficiently and maintaining accurate records of user issues and resolutions.


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