IT Helpdesk Professional
2 days ago
Job Title: Desktop Support Officer
DescriptioneTeam is looking for an experienced Desktop Support Officer to join our team in Hong Kong. This role involves providing technical support for desktop systems and resolving complex issues.
Responsibilities- Evaluate and resolve escalated technical issues.
- Troubleshoot software and hardware problems.
- Offer comprehensive application support for in-house and external systems.
- Support customers with OS, software, and firmware issues.
- Develop and maintain technical documentation.
- Collaborate with other support teams within eTeam.
- Manage incident reports and requests in our ticket-tracking system.
- Communicate key performance metrics to management.
- Participate in on-call rotations for out-of-hours support.
- Enhance technical skills through regular training sessions.
- Demonstrate exceptional customer service and communication skills.
- Manage competing priorities and deliver results under pressure.
- Prior experience with helpdesk software tools.
- Strong understanding of diverse technical applications.
- At least 1-3 years of related experience.
- Mid-senior level technical expertise.
- Full-time employment.
- Background in Information Technology and IT services/consulting.
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