Service Delivery Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Role Overview

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.

As a Customer Service Officer, you'll play a vital role in delivering exceptional customer experiences. You'll provide timely and effective responses to customer inquiries, ensuring that their financial needs are met.

Key Responsibilities:

  • Deliver quality customer service through accurate and efficient counter transactions
  • Identify opportunities to meet customers' financial services needs
  • Promote digital banking services and products
  • Ensure smooth branch operations and achieve satisfactory audit ratings
  • Comply with regulatory requirements


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