Head of Digital Card Development
3 days ago
Our Team at KOS International Limited
We are a dynamic and forward-thinking card company in Hong Kong, looking for a talented individual to join our team as Dept Head of Card Product and Operations.
Job Responsibilities:
Reporting to the Deputy CE, you will lead a sizable team in planning and managing all-rounded lifecycle of card business, from card features development to service center management.
You will develop card product strategy effectively to address customer needs and adapt to market, technological and regulatory changes.
You will participate in service review meetings with internal and external stakeholders to identify areas for improvement and monitor vendor performance to safeguard service quality.
Requirements:
- Degree holder in Business or related disciplines.
- Demonstrated experience of minimum 13-16 years in card product development with at least 5-8 years in a managerial capacity.
- Extensive expertise in card operations management in retail banks or credit card companies required.
- In-depth understanding of card related compliance standards and regulations is a must.
- Proven ability to elevate key performance metrics, including customer satisfaction, operational efficiency, cost-effectiveness and vendor management.
- Sound in leading innovative project with good knowledge in card digital development trend.
- Strong business sense, good analytical mind and excellent people management skills.
- Proficient in both spoken and written English and Chinese (Cantonese and Mandarin).
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