Card Business Head, Wealth and Personal Banking
5 days ago
At HSBC, we prioritize Customer Value Management to maintain our position as a leading provider of wealth and personal banking solutions.
Our approach involves directing business development with a focus on customers, ensuring the most suitable pricing, products and promotions are directed to the relevant customers.
We are recruiting a highly skilled professional to join our team as a Manager Credit Card, Premium Card Products & Servicing.
Main Objectives:
- Deliver end-to-end customer experiences from journey development to serving premium banking customers on their lifestyle and card benefit related requests.
- Enhance customer serving models, lifestyle privileges and implement card product features in response to the market landscape and customer needs.
- Collaborate with internal stakeholders including Bank Relationship Managers and Contact Centers to provide all-rounded services to customers.
- Contribute to new product development with comprehensive involvement from project planning to delivery. Assist in requirement scoping, vendor negotiation and risk clearance.
- Support daily business tasks such as cost control and monitoring, competitor review and internal compliance and risk stewards clearance when necessary.
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