Card Business Head, Wealth and Personal Banking

5 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

At HSBC, we prioritize Customer Value Management to maintain our position as a leading provider of wealth and personal banking solutions.

Our approach involves directing business development with a focus on customers, ensuring the most suitable pricing, products and promotions are directed to the relevant customers.

We are recruiting a highly skilled professional to join our team as a Manager Credit Card, Premium Card Products & Servicing.

Main Objectives:

  1. Deliver end-to-end customer experiences from journey development to serving premium banking customers on their lifestyle and card benefit related requests.
  2. Enhance customer serving models, lifestyle privileges and implement card product features in response to the market landscape and customer needs.
  3. Collaborate with internal stakeholders including Bank Relationship Managers and Contact Centers to provide all-rounded services to customers.
  4. Contribute to new product development with comprehensive involvement from project planning to delivery. Assist in requirement scoping, vendor negotiation and risk clearance.
  5. Support daily business tasks such as cost control and monitoring, competitor review and internal compliance and risk stewards clearance when necessary.


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