Card Operations Director

3 days ago


Hong Kong Island, Hong Kong SAR China KOS International Limited Full time

KOS International Limited Overview

We are a well-known card company in Hong Kong, seeking a Dept Head for our Card Product and Operations position.

Job Summary:

This role involves planning and managing all-rounded lifecycle of card business, from card features development to service center management.

The successful candidate will lead a sizable team to manage end-to-end card product development and digital strategy.

You will participate in service review meetings with internal and external stakeholders to identify areas for improvement and monitor vendor performance to safeguard service quality.

Key Responsibilities:

  • Develop card product strategy effectively to address customer needs and adapt to market, technological and regulatory changes.
  • Manage key performance indicators, budget and business forecast to ensure company targets are achieved.
  • Lead and in-charge of innovative and digital projects on card development to achieve business goals.
  • Participate in service review meetings with internal and external stakeholders to identify areas for improvement.

Requirements:

  • Degree holder in Business or related disciplines.
  • Demonstrated experience of minimum 13-16 years in card product development with at least 5-8 years in a managerial capacity.
  • Extensive expertise in card operations management in retail banks or credit card companies required.
  • In-depth understanding of card related compliance standards and regulations is a must.
  • Proven ability to elevate key performance metrics, including customer satisfaction, operational efficiency, cost-effectiveness and vendor management.
  • Sound in leading innovative project with good knowledge in card digital development trend.
  • Strong business sense, good analytical mind and excellent people management skills.
  • Proficient in both spoken and written English and Chinese (Cantonese and Mandarin).


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