Financial Services Director, Card Solutions

5 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

Our goal is to provide world-class wealth and personal banking solutions through effective Customer Value Management.

We achieve this by directing business development with a focus on customers, ensuring the most suitable pricing, products and promotions are directed to the relevant customers.

We are seeking a top-notch professional to join our team as a Manager Credit Card, Premium Card Products & Servicing.

Key Accountabilities:

  • Deliver end-to-end customer experiences from journey development to serving premium banking customers on their lifestyle and card benefit related requests.
  • Enhance customer serving models, lifestyle privileges and implement card product features in response to the market landscape and customer needs.
  • Partner with internal stakeholders including Bank Relationship Managers and Contact Centers to deliver all-rounded services to customers.
  • Participate in new product development with comprehensive involvement from project planning to delivery. Support manager in requirement scoping, vendor negotiation and risk clearance.
  • Support daily business tasks including cost control and monitoring, competitor review and internal compliance and risk stewards clearance when required.


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