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Client Engagement Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time
Job Purpose
As a representative of Cartier, you will deliver an unparalleled client experience throughout the sales journey. Your role is to meet sales objectives while actively expanding your client network. You will also be involved in the daily operations of the boutique.

Key Responsibilities

1. Sales Performance

Provides an extraordinary and memorable client experience during transactions Masterfully navigates the sales process (greeting, exploring needs, persuading, closing, and nurturing) Adjusts approach based on client preferences and motivations Continuously seeks to enhance and delight clients Handles negotiations and objections with confidence Communicates the passion and ethos of Cartier Serves as the primary contact for clients regarding service inquiries Achieves both individual and boutique performance goals, encompassing quantitative and qualitative metrics

2. Client Relationship Management

Fosters robust client relationships and builds client loyalty Effectively expands the client portfolio Implements targeted client relationship management initiatives Engages in client events and embodies the spirit of Cartier

3. Boutique Operations

Adheres to all corporate, brand, and boutique policies and procedures Participates in inventory management Assists in the setup and breakdown of the boutique during opening and closing Contributes to the execution of Visual Merchandising standards Supports special projects as needed Essential Skills
> Excellent interpersonal abilities Proficient sales techniques and product knowledge Strong client insight Collaborative team player