Head of IT Service Delivery
5 days ago
Endeavour Search is a major innovation and technology organization with a strong presence in Greater Bay Area & Hong Kong. We are seeking a Head of IT Service Delivery to join our team and lead our IT service delivery efforts.
The ideal candidate will have a strong background in IT service delivery, with a proven track record of successful implementation. They will also possess excellent communication and stakeholder management skills, as well as the ability to work effectively across departments and leadership teams.
The role requires extensive experience in large-scale business application projects, from planning to delivery, as well as expertise in risk management throughout the project lifecycle. The successful candidate will also have hands-on experience managing IT service operations, IT infrastructure, cloud services, and cybersecurity frameworks.
Responsibilities:- Develop and implement IT operational strategies, KPIs, and performance metrics to optimize IT service efficiency and user satisfaction.
- Manage IT service delivery and support, ensuring efficient incident management and proactive system monitoring.
- Coordinate with vendors, service providers, and third-party partners for IT solutions and contract management.
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IT Service Delivery Expert
3 days ago
Hong Kong Island, Hong Kong SAR China E.C Technology Ltd. Full timeJob SummaryE.C Technology Ltd. is seeking a dedicated technical support professional to provide expert IT support services to our VIP customers in the Head Office.Key ResponsibilitiesProvide prompt and effective IT support to ensure minimal downtime and optimal productivity.Respond to and resolve all types of incidents reported by VIP staff, from simple...
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Service Delivery Professional
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Description:In our dynamic banking environment, the role of a Service Delivery Professional is crucial in delivering exceptional customer service to our valued clients. As part of our team at Bank Of China (Hong Kong) Limited, you will be responsible for championing our one-stop personal banking services at branches. Your key objectives will include...
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IT Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China HKT Enterprise Solutions Full timeIT Service Delivery Manager (Network Infrastructure Support)We are seeking an experienced IT Service Delivery Manager to oversee and manage network infrastructure support operations within our organization. The ideal candidate will be responsible for ensuring the smooth delivery of network services, maintaining high-level customer satisfaction, and...
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North Asia Head of Capital Market Services
2 weeks ago
Hong Kong Island, Hong Kong SAR China TMF Group Full timeNorth Asia Head of Capital Market ServicesABOUT TMF GROUPTMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF...
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Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Inchcape plc Full timeInchcape plc is seeking a Service Delivery Manager to oversee the delivery of high-quality services to customers.Job Overview:The Service Delivery Manager will be responsible for ensuring effective communication with OEMs to address technical queries and disseminating the latest information to dealerships.They will also report outstanding cases to management...
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Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeService Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery.•...
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Service Delivery Manager
2 hours ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Classy Wheeler Limited.About the Role:The successful candidate will be responsible for delivering quality services and improving customer experience for VVIP customers. They will build service relationships with these customers, serve as a single point of contact for...
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Service Delivery Director
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited: A Leading Network Service Solutions ProviderAbout the RoleWe are seeking a highly experienced Service Delivery Director to lead our network service solutions provider team. As a key member of our operations team, you will be responsible for defining and driving short and long-term operational strategies to deliver excellent service to...
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Enterprise Data Service Delivery
1 week ago
Hong Kong Island, Hong Kong SAR China Avature Full timeEnterprise Data Service Delivery - Technical Support Team Leader - Hong KongLocation: Hong KongBusiness Area: Sales and Client ServiceRef #: 10040058Description & RequirementsBloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial...
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Quality Assurance Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeAbout UsThe Bank of China is a leading financial institution that values customer-centricity and service excellence. Our goal is to deliver exceptional service experiences that meet the evolving needs of our customers.Job DescriptionThis role requires a seasoned Quality Assurance professional who can lead our service quality initiatives and drive...
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Service Delivery Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeResponsibilities:Drive client satisfaction to ensure the team is well prepared and acting as a cohesive unit, maintaining a positive company image in front of the client.Play a leadership role for the given account with the appropriate governance.Influence behavior of others without direct authority to drive operational excellence and achieve customer...
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Telecom Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeJob DescriptionOversee the day-to-day operations of our Network Operations Center (NOC) and support managed service customers with high-quality service delivery.Collaborate with internal teams, vendors, and customers to ensure seamless service delivery.Maintain and monitor our managed network systems and infrastructure to guarantee maximum uptime and...
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Social Services Head
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Council of Social Service Full timeA passionate and committed individual is required to lead the social service sector in Hong Kong. The successful candidate will have a good understanding of social needs and possess qualities of leadership and innovation.RequirementsStrategic vision and leadership skills.Excellent communication and networking skills.A registered social worker with...
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IT Service Delivery Specialist
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeJob DescriptionWe are looking for a highly skilled professional to fill the role of IT Service Delivery Specialist. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT services.Your primary focus will be on managing our relationships with datacenters, purchasing and deploying new equipment, and analyzing and...
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Manager, Data Service and Delivery
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeManager, Data Service and Delivery Apply Now Job No.: 499232Employment Type: Full timeDepartments: Personal Banking Risk And Integrated Management DepartmentJob Functions: Management, Project ManagementPosition Summary and Objective The role mainly focuses on Business Data Analysis by building robust data pipelines to support the bank's reporting and...
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IT Service Delivery Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China PureSoftware Ltd Full timeAbout the RoleWe are looking for an IT Service Delivery Manager to oversee the day-to-day operations of our IT services team. The successful candidate will be responsible for managing problem management related tasks, change management related tasks, and reporting. Additionally, they will contribute to the development of new cloud-based projects.PureSoftware...
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Service Delivery Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeService Delivery Manager (System Infrastructure and Desk-side) Client Description Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction.Location: Ngau Tau Kok / Kwun TongNature: 1-year Renewable Contract Others • Will...
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Service Quality Assurance Lead
2 hours ago
Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full timeJoin Our TeamAs a Senior Customer Services Manager, you will have the opportunity to make a significant impact on our customer service team and drive business growth through excellent service delivery.Main Accountabilities:Service Delivery: Ensure the delivery of efficient and quality services, meeting or exceeding customer expectations.Team Performance:...
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Network Service Delivery Specialist
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeAbout the RoleAs a Network Service Delivery Specialist, you will interact with customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs.You will also be responsible for ensuring high-quality client service by clearly defining service scope and continuously carrying out due...
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Enterprise Data Service Delivery
5 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeEnterprise Data Service Delivery - Technical Support Team Leader - Hong Kong Location: Hong Kong Business Area: Sales and Client Service Ref #: 10040058 Description & Requirements Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the...