Digital Platform Manager
3 weeks ago
At Hang Seng Bank Limited, we're committed to delivering exceptional service and innovative solutions to our customers. As a Digital Platform Manager, you'll play a vital role in shaping our digital banking experience, driving customer engagement, and staying ahead of the competition.
Key Responsibilities:
- Develop and implement digital platform strategies to enhance customer experience and drive business growth.
- Collaborate with cross-functional teams to design and deliver seamless digital journeys, ensuring easy access and navigation for customers.
- Work closely with commercialization teams to ensure new features are effectively commercialized, driving mobile active and engagement numbers.
- Stay up-to-date with market and regulatory changes, executing enhancements and risk-based diligence to ensure our digital platform remains secure and compliant.
- Review business performance after project launches, identifying areas for improvement and driving continuous growth.
Requirements:
- University degree in Finance, Technology, e-Commerce, or related field.
- At least 5 years of product management, project management, or business analyst experience, preferably in the banking or financial sector.
- Strong business acumen, analytical ability, and communication skills, with a proven track record of building strong relationships across stakeholder groups.
- Ability to work under pressure, manage deadlines, and adapt to shifting priorities.
- Tech-savviness and experience with Agile working models is a plus.
- Excellent command of both written and spoken Chinese and English, with knowledge of Mandarin a plus.
About Hang Seng Bank Limited:
We're a leading financial institution in Hong Kong, committed to delivering exceptional service and innovative solutions to our customers. Join our team and be part of our accelerating WPB transformation within today's digital financial services ecosystem.
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