Senior Digital Platform Manager
2 months ago
About Hang Seng Bank
Hang Seng Bank is committed to delivering exceptional service and excellence in all aspects of its business. Our people are our greatest asset, and we strive to create a dynamic and inclusive work environment that fosters growth and development.
Our Digital Banking Vision
We aim to provide innovative and seamless digital banking experiences that meet the evolving needs of our customers. Our mobile app and digital capabilities have earned us recognition in the industry, including the 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22.
Job Summary
We are seeking a highly skilled and experienced Senior Digital Platform Manager - Secure Access to join our Digital Banking Team. The successful candidate will be responsible for enhancing the capabilities of our digital platform, developing best-in-class digital experiences, and driving business outcomes through digital penetration, activeness, and engagement.
Key Responsibilities
- Develop and implement strategies to enhance customer authentication capabilities, security, and fraud prevention control.
- Oversee the development and maintenance of our digital platform, ensuring seamless and secure customer experiences.
- Collaborate with cross-functional teams to ensure a cohesive overall experience for customers, including secure and easy access to digital journeys.
- Stay up-to-date with market and regulatory changes, and execute enhancements to address regulations and ensure compliance.
- Plan and manage business and IT budgets to drive digital platform development and achieve business outcomes.
- Oversee the performance of digital platform initiatives and projects.
Requirements
- University degree in a relevant field, such as finance, technology, or e-commerce.
- Minimum 8 years of experience in digital platform management, digital payment and wallet, or project management in the banking or financial sector.
- Blend of business and technical expertise, with the ability to drive strategy into action.
- Strong analytical and problem-solving skills, with attention to detail and the ability to comprehend complex business dynamics.
- Excellent communication and interpersonal skills, with a strong sense of responsibility and ownership.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Good command of both written and spoken Chinese and English, with knowledge of Mandarin a plus.
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Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeHang Seng Bank is committed to service excellence and is seeking a Senior Digital Platform Manager for Secure Access to enhance the capabilities of our digital platform.Key Responsibilities:Develop and execute digital platform initiatives and roadmap to drive business outcomes, including enhancing customer authentication capabilities, security and fraud...
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