Digital Change Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About HSBC

HSBC is a leading global banking and financial services organization with a presence in over 80 countries. Our mission is to open up a world of opportunity for our customers, and we're committed to delivering exceptional service and innovative solutions.

Job Summary

We're seeking a highly skilled Change Agent to join our team. As a Change Agent, you will be responsible for driving business transformation and improving customer experience across our organization.

Key Responsibilities

  • Develop and implement business change initiatives to improve customer experience and drive business growth.
  • Collaborate with cross-functional teams to identify and prioritize business opportunities and develop solutions.
  • Conduct user research and analysis to inform business decisions and drive customer-centric design.
  • Drive Agile development practices and facilitate release planning, backlog refinement, and Agile ceremonies.
  • Engage with stakeholders to document design options and recommendations, and explore data to find actionable insights.
  • Identify opportunities for process improvement and automation, and collaborate with developers to ensure user stories are developed correctly.
  • Work with business users to execute UAT, identify and document scenarios, and drive testing.
  • Assist with change management activities to ensure new processes are understood and embedded.

Requirements

  • University graduate with a degree in Business or Technology-related discipline.
  • 3 years of experience in business analysis, preferably with a mix of business, operations, and technology-focused projects.
  • Good understanding of Change Methodology Frameworks, Agile methodologies, and best practice techniques.
  • Experience gathering requirements, conducting design activity, and testing methodology and process.
  • Familiarity with HSBC standards and processes would be an advantage.
  • Strong interpersonal, communication, and presentation skills with good command of written and spoken English.

What We Offer

HSBC offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and results-driven individual with a passion for business transformation, we encourage you to apply for this exciting opportunity.



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