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Organizational Change Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China 923 GIS Ltd. - Hong Kong Full time

About the Role

This is an exciting opportunity to join 923 GIS Ltd. - Hong Kong as an Organizational Change Manager, where you will play a key role in helping our organization adapt to complex change. As a member of our Change Management & Workforce Transition working group, you will enable the people side of change, with a focus on helping employees adapt to new processes, roles, and ways of working.

Key Responsibilities

  • Conduct change impact and readiness assessments across all workstreams, including population impacted, nature of change, and timing. Build a consolidated view of impact to inform change planning.
  • Define measures of success for change work, such as talent retention and engagement. Understand baseline through turnover data, employee sentiment data, etc.
  • Assess change needs across the workforce, including talent acquisition, skill building, employee engagement, communication, organization transition, resistance management, and leadership alignment.
  • Build a cross-workstream, holistic change plan to support delivery of change. Engage stakeholders, assign accountability, agree timing, and build into overall PMO plans. Ensure synchronization of impact and messaging where multiple changes are hitting the same teams at the same time.
  • Partner internally and externally as needed to ensure plans are delivered. For example, partnering with the Learning and Development team or an external resource to build training in support of a particular change.
  • Educate people managers on good change management practices.
  • Provide input and reporting/dashboard updates to Program Leads for governance purposes. Articulate issues and risks as needed.
  • Liaise with other change managers as needed, such as those in Brand teams or Technology/PdM teams.

Requirements

  • Undergraduate qualifications in Psychology, Organization Development, Business, Communications, or other related fields.
  • Change Management qualifications are beneficial, in addition to Design Thinking/Agile methodologies. Knowledge of various change approaches, such as ADKAR, Bridges Transitions Model, and Kotter's Change Model.
  • Demonstrated experience as an organizational change manager leading business process transformation and/or culture change, at least some of which has included the introduction of new ways of working and behaviors.
  • Knowledge of instructional design principles. Ideally, hands-on instructional design experience.
  • Results-oriented, hands-on style. This is a roll-up-the-sleeves position that will require documentation and execution/delivery of plans.
  • Strong interpersonal skills and the ability to develop effective working relationships internally and externally within diverse working environments.
  • Ability to identify and articulate change obstacles and resistance.
  • Ability to manage multiple conflicting priorities and work independently and meet deadlines in a complex and dynamic environment.

Desirable Experience

Prior experience working on change initiatives in supply chain environments would be highly beneficial, particularly in an international brand/retail environment.