Manager, Retail Banking Operations

2 days ago


Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

Overview

We are currently seeking an experienced Retail Banking Operations Manager to join our team at Bank of Communications (Hong Kong) Limited.

Job Description

The successful candidate will have a degree in Business Administration or related disciplines and at least 10 years of experience in retail banking operations in a supervisory role. He/she will lead a team to work with business stakeholders to identify, develop, implement, and monitor operational solutions to meet and exceed retail banking objectives. This includes establishing and maintaining operational procedures on deposit, money transfer, and wealth management that fulfill regulatory requirements and ensuring operational efficiencies and customer friendliness at the same time. Additionally, he/she will monitor and ensure compliance of operational procedures by the retail frontline units, drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions, and liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives.

Key Responsibilities

  • Lead the team to work with business stakeholders to identify, develop, implement, and monitor operational solutions to meet and exceed retail banking objectives.
  • Establish and maintain operational procedures on deposit, money transfer, and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time.
  • Monitor and ensure compliance of operational procedures by the retail frontline units.
  • Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions.
  • Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives.

Requirements

  • Degree holder in Business Administration or related disciplines and with a minimum of 10 years' experience in retail banking operations in a supervisory role.
  • Strong leadership skills and able to lead and manage a team of retail banking operations management managers.
  • Strong inter-personal skills with a drive to deliver quality solutions, and the ability to build and manage cordial working relationships with counterparts.

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