Retail Banking Operations Director

23 hours ago


Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

Retail Banking Operations Expert

We are seeking an experienced professional to join our team as an Operations Management Lead. The ideal candidate will have a deep understanding of retail banking operations management, with a strong focus on compliance and risk management.

Main Responsibilities:

  • Monitor and control operational risks across all branches, ensuring adherence to regulatory requirements and bank policies.
  • Collaborate with stakeholders to optimize branch network efficiency and effectiveness.
  • Analyze business processes and implement improvements to enhance operating efficiency and cost-effectiveness.
  • Liaise with business units to develop operation solutions addressing retail banking needs.
  • Promote business process re-engineering initiatives aligned with the bank's strategic objectives.

Requirements:

  • 5+ years of experience in retail banking branch operation management or frontline operations.
  • Degree holder in Business Administration or related disciplines.
  • Strong organizational, analytical, time management skills, and risk awareness.
  • Possess excellent interpersonal skills and ability to work effectively with various levels of staff.

Candidates with less experience may be considered for Deputy Manager, Operations position.



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