Customer Service Officer
2 months ago
Main Responsibilities:
- Deliver exceptional customer service and support to clients in the general insurance sector.
- Develop and execute sales strategies to promote general insurance products through inbound and outbound calls.
- Maintain high standards of customer service and ensure excellent service levels are consistently met.
- Collaborate with internal and external stakeholders to provide seamless support and services.
- Manage customer relationships and ensure timely renewal procedures and documentation.
- Ensure compliance with internal and external control standards and regulations.
Requirements:
- Post-secondary education or above.
- 3-5 years of experience in sales and customer service, preferably in the general insurance industry.
- Relevant insurance licenses (I&II).
- Strong knowledge of insurance products, particularly medical insurance and its benefits.
- Excellent customer service and communication skills.
- Proficiency in both written and spoken English and Chinese.
- Calm composure and attention to detail.
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