Client Relations Specialist
1 week ago
DISCOVER YOUR POTENTIAL AT AIA
If you are passionate about providing exceptional service, we want to connect with you.
Position Overview
Responsible for addressing customer inquiries through various communication channels.Key Responsibilities
Manage bilingual customer inquiries via phone and in-person interactions; Respond to bilingual email and live chat inquiries from clients; Collaborate with team members to ensure timely and high-quality customer support; Acquire and maintain the necessary licensing as an individual insurance agent with the relevant authorities, and, when licensed, provide guidance on or facilitate insurance contracts or regulated activities; Assist with any additional projects or tasks as required.Required Skills
Strong customer service, problem-solving, and communication abilities; Customer-oriented, optimistic, self-driven, and eager to learn; Effective team player capable of working under pressure in a fast-paced environment; Proficient in both written and spoken English and Chinese.Qualifications and Experience
HKCEE/HKDSE or higher qualification, with a minimum of 5 subjects, including Chinese, English, and Mathematics, achieving Level 2 / Grade E or above; Meet the fit and proper criteria set by the relevant authorities for licensing as an individual insurance agent, including passing necessary examinations; At least 2 years of experience in customer service roles, ideally within the insurance sector.Additional Information:
Candidates must obtain the relevant licenses if their role involves regulated activities.
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