Executive Director of Client Relations

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Full time
Job Summary

We are looking for a highly skilled and experienced professional to join our team as an EXECUTIVE DIRECTOR OF CLIENT RELATIONS. In this critical role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded at all times.

Your primary focus will be on delivering exceptional service, resolving complex client issues, and providing expert advice on company policies and procedures. You will also be expected to communicate effectively with internal stakeholders, including colleagues and management, to ensure seamless delivery of services.

A key aspect of this role will be to identify opportunities to improve our client service standards, implement process improvements, and collaborate with cross-functional teams to drive business growth.

Key Responsibilities:

  • Build and maintain strong relationships with clients
  • Deliver exceptional service and resolve complex client issues
  • Provide expert advice on company policies and procedures
  • Communicate effectively with internal stakeholders
  • Identify opportunities to improve client service standards

About Us
At Chubb Life, we pride ourselves on our commitment to excellence and customer satisfaction. We are dedicated to delivering innovative solutions that meet the evolving needs of our clients, and we believe that our people are our greatest asset.



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