Customer Experience Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AMEX Full time

Unlock Your Potential with American Express

At American Express, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Member Service Professional (MSP) in our Centurion Lounge, you'll play a vital role in making this happen.

Key Responsibilities:

  • Welcoming and serving Card Members with a smile, providing access to our lounge and amenities
  • Taking ownership of the customer experience, from beginning to end, and resolving issues promptly
  • Creating innovative solutions to meet customers' needs and exceed their expectations
  • Providing expert travel and concierge services, including recommendations and reservations
  • Partnering with our food and beverage lounge partners to accommodate Card Members' needs

Qualifications:

  • Minimum 1 year of experience servicing premium customers
  • Experience in the airline, lounge, or travel industry is a plus
  • Passion for delivering exceptional customer service and proactive solutions
  • Exceptional communication skills and ability to listen to customers' needs
  • Ability to work collaboratively with colleagues in a fast-paced environment
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays

What We Offer:

  • Competitive base salaries and bonus incentives
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Join Our Team:

At American Express, we're committed to creating a workplace where everyone feels seen, heard, and valued. We offer a range of benefits and programs to support your holistic well-being, including Amex Flex, our enterprise working model that provides greater flexibility to colleagues.



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