Senior Client Relations Manager, Asia Pacific
3 weeks ago
As a Senior Client Relations Analyst, you will play a critical role in delivering exceptional client service experience to our institutional clients in Asia ex Japan ex Korea. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions to meet their objectives.
Key Responsibilities- Interface directly with external clients and service providers to deliver an in-depth understanding of industry, organizational, and operational topics.
- Represent Capital Group externally, partnering with cross-functional client relationship teams to proactively service institutional clients.
- Exercise autonomous decision-making authority to address all aspects of servicing related to assigned clients.
- Retain and grow institutional client relationships, ensuring excellent client experience for all aspects of client servicing support and reporting.
- Provide leadership and mentoring to junior team members, driving business growth and development.
- Minimum 10 years of institutional client service experience in client-facing roles within the Asset Management industry.
- Proficiency in Chinese language (Cantonese and/or Mandarin) both spoken and written is preferred.
- Track record of delivering customer-centric solutions and building strong customer relationships.
- Effective communication skills that convey a clear understanding of the unique needs of different audiences.
- Flexibility to travel.
- Experience managing complexity, balancing multiple stakeholders, and building networks inside and outside the organization.
Capital Group is a leading global investment management company that provides a range of investment products and services to institutional and individual investors. We are committed to delivering exceptional client service and building long-term relationships with our clients.
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