Senior Operations Manager, Asia-Pacific
3 weeks ago
Job Overview:
DSV is seeking a highly experienced Senior Operations Manager to join our team in Asia-Pacific. As a key member of our operations team, you will play a critical role in managing our customer's 3PL operations performance and process.
Key Responsibilities:
- Maintain and improve current buyer's consolidation operations processes and ensure service continuity and improvement for our company and customer.
- Responsible for 3PL operations and establish 3PL operations processes for our global key customer to ensure operational excellence.
- Drive for 3PL process & system development improvement initiatives.
- Be accountable for the ownership of 3PL KPI performance including root cause analysis and corrective action plan.
- Verify productivity, provide guidance and support to the global control tower.
- Establish, maintain, and own both internal and external CFS KPI.
- Recommend process improvements continuously and adopt lean logistics practices.
- Audit location CFS for incoming and outgoing shipments and related documentation to ensure accuracy.
- Meet with customer at origin markets, destination markets, regional and global offices along with management to review warehouse services.
- Identify potential gaps in existing procedures, systems, and tools or related materials; Propose strategies to close any perceived gaps.
- Coordinate compliance activities to ensure standards are maintained and QHSE objectives are achieved within 3PL operations, including suppliers and sub-contractors applicable to client's service deliverable.
Requirements:
- Degree qualification with at least 10 years' ocean freight operational working experience in a global forwarding or logistics company.
- With a minimum of 7 years' experience in 3PL buyer's consolidation operations, operations, contract logistics.
- Good knowledge of ocean freight and 3PL operation in both white and blue collar is essential.
- Solid operations know-how, strong process and project management skills.
- Experience in serving global customer in retail sector is preferred.
- Ability to communicate cross functionally within a matrix organization.
- Customer-oriented, with high integrity and professional working standards.
- Highly proficient in English and Chinese.
About DSV:
DSV is a global transport and logistics company with a strong presence in Asia-Pacific. We offer a wide range of logistics services to our customers, including 3PL operations, contract logistics, and more.
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