Retail Banking Professional

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our team of professionals is dedicated to providing a dynamic and supportive work environment that fosters growth and development.

Our Business

Hang Seng's Retail Distribution focuses on personal wealth management and financial services, offering a wide range of products to meet the diverse needs of our customers. With a strong presence in Hong Kong, we serve a significant portion of the adult population and strive to provide best-in-class products and services.

Job Summary

We are seeking a high-calibre professional to join our team as a Retail Banking Professional. The successful candidate will be responsible for providing quality customer service, identifying customer needs, and offering appropriate banking services and solutions. This role requires strong communication skills, a customer-centric mindset, and the ability to work effectively in a team environment.

Key Responsibilities

  • Provide exceptional customer service to our retail customers
  • Proactively identify customer needs and offer relevant banking services and solutions
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty
  • Maintain awareness of operational risks and adhere to relevant policies and guidelines

Requirements

  • University degree or Associate degree holders; or HKCEE/HKDSE holders plus relevant working experience
  • Relevant professional qualification in insurance and investment is an advantage
  • Strong service and sales orientation, self-motivated with good communication skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Ability to manage complex interactions effectively
  • Strong situation awareness, strong desire to learn and able to work in Agile environment

What We Offer

  • Attractive basic salary
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer's contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities


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