Retail Banking Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with HSBC

HSBC is dedicated to delivering exceptional service. Our employees are our greatest asset and play a crucial role in our mission to continually improve our performance for clients and provide top-tier products and services. We aim to attract high-quality talent by offering a vibrant work environment, ample career development opportunities, and competitive remuneration packages.

Retail Banking Division HSBC's Retail Banking Division emphasizes personal wealth management and financial services. Our comprehensive wealth management initiatives cater to both affluent and mass integrated account clients. With an extensive network of branches and automated banking centers, we serve a significant portion of the adult population while offering a diverse range of products to our esteemed clients. The primary location indicated in a job posting does not necessarily refer to the work location, as branch placement is subject to final management decisions. We are currently in search of a high-caliber professional to undergo structured training aimed at developing a broad spectrum of retail banking product knowledge and facilitating further career advancement.
Our employees are our most valuable resources. We are committed to providing an optimal workplace experience. Here is a glimpse of what we offer: Competitive base salary Comprehensive healthcare insurance for you and your family Retirement benefits with employer contributions Employee Share Purchase Plan Work-life balance: 18-30 days of paid annual leave along with other leave entitlements including birthday, marriage, maternity, paternity, study, and volunteer work Preferential interest rates for staff housing loans of up to 100% of property valuation or purchase price Recognized corporate training and development programs Opportunities for progressive career advancement Key Responsibilities Deliver exceptional customer service to retail clients within the branch network Proactively assess customer needs and provide suitable banking services and solutions Engage in promotional initiatives to attract new business and enhance customer loyalty Maintain awareness of operational risks and comply with relevant policies and guidelines Requirements University degree or Associate degree holders; or HKCEE / HKDSE holders with relevant work experience. Candidates with less experience or recent graduates are also encouraged to apply. Relevant professional qualifications in insurance and investment are advantageous Strong service and sales orientation, self-motivated with effective communication skills Proficiency in both English and Chinese, with proficiency in Putonghua being an advantage High level of customer-centric mindset with a commitment to delivering exceptional service quality Ability to manage complex interactions effectively Demonstrated situational awareness, eagerness to learn, and capability to work in an Agile environment

Work location may vary and will be determined by management upon joining

For further opportunities within HSBC, please explore our website for more details.

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