Customer Analytics Lead

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Title: Customer Analytics Lead

At Bank Of China (Hong Kong) Limited, we are seeking a highly skilled Customer Analytics Lead to join our team. As a key member of our data infrastructure team, you will be responsible for optimizing our data model to facilitate customer analytics and data marketing operations.

Key Responsibilities:
  • Lead Data Infrastructure Team: Collaborate with cross-functional teams to design and implement data architecture, ensuring seamless data flow and integration.
  • Stay Ahead of Market Trends: Continuously monitor market developments and customer behavior changes to drive innovation and promote the use of data-driven solutions.
  • Develop Data Strategy: Work closely with the Head of Customer Intelligence to establish a comprehensive data strategy, driving analytics effectiveness and business value.
  • Implement Analytical Tools: Explore and promote the use of analytical tools to enhance data user experience and productivity across the team.
  • Data Governance: Act as the data steward, ensuring data management initiatives are in place to maintain data control and compliance with internal and external regulations.
  • Risk Management: Identify and control potential or existing risks, reporting to superiors and related units, and implementing rectification measures.
  • Communication and Collaboration: Maintain close communication and collaboration with business units to promote the use of data-driven insights.
  • Leadership and Development: Supervise subordinates, providing support, guidance, and encouragement to ensure team success.
  • Performance Assessment: Assess subordinate performance through measurable indicators, providing timely feedback and guidance.
  • Reporting and Compliance: Report to superiors on data analysis application strategy, policy, and program development, ensuring overall service quality and compliance.
Requirements:
  • Education: Degree or above in Data Science, Mathematics, Statistics, Engineering, Business Administration, Finance, or related discipline.
  • Experience: Over 10 years of working experience in data analytics, data science, data governance, data management, or MIS, with 5 years at managerial level.
  • Skills: Familiarity with data architecture, cloud solutions, banking products, and operations enhancement, as well as experience with statistical analysis, programming, and visualization tools.
  • Language: Excellent communication and presentation skills in English and Chinese, including Mandarin.
  • Software: Proficiency in Office applications, including Word, PowerPoint, Excel, and Access.


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