Data Analytics Leader

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time
Job Description

We are seeking a highly skilled Data Analytics Leader to join our team at DBS Bank in Hong Kong. As a key member of our Consumer Banking Group, you will be responsible for designing and implementing innovative data solutions to drive customer-centric decision making.

Responsibilities:

  • Lead the development of dynamic customer insights dashboards for real-time visibility into customer trends and performance.
  • Design and build high-value use cases for predicting customer needs and expectations using Voice of Customers (VOC) and business drivers.
  • Collaborate with business units and Data Chapter team to implement VOC data strategies, build data flows, develop data models, and test hypotheses.
  • Manage VOC platform, data structures, interface, analysis, and interpretation, including customer analysis/modeling for product and service use, satisfaction, adoption, and risk of defection.
  • Communicate tailored insights and recommendations to diverse stakeholders to drive actions.

Requirements:

  • At least 7 years proven experience in Project Management, Business Analytics in financial institutions, research, fast-growth retail or tech companies.
  • Strong project management skills.
  • Knowledge of data management areas including data quality, data migration, document management, machine learning, artificial intelligence tools, management dashboard, etc.
  • Strong quantitative and qualitative analytical skills with ability to distill large data sets into meaningful insights and takeaways.
  • Experience in team management, working in cross functional teams and in managing multiple complex projects simultaneously.
  • Demonstrated ability to drive change management and work successfully in a highly cross-functional, matrix organization.

Benefits:

  • Competitive salary: HKD 1,200,000 - HKD 1,800,000 per annum.
  • Benefits package.

About Us:

DBS Bank is a leading financial institution in Asia, committed to helping our customers achieve their goals and aspirations. We offer a dynamic environment that supports your development and recognises your achievements.


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