Customer Experience Ambassador
2 weeks ago
Job Description:
AirAsia is seeking a highly skilled Guest Services Assistant to maintain the highest level of safety, security, and service standards for ground operations.
Your Responsibilities:
- Document check: passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass.
- Luggage inspection, referred to Teams & Conditions.
- Boarding guests to the aircraft.
- Deplaning guests from the aircraft.
- Providing assistance to guests with special needs.
- Handling documents: GD, crew sign, collecting departure and arrival immigration cards.
- Asking 7 mandatory security questions to all passengers who check-in their luggage.
- Complying with Airline Standards, Safety performance, applicable laws, and procedures in all locations where operations are conducted.
Requirements:
- Pleasant, friendly, mature, humble, honest, meticulous, self-starter, able to perform under pressure in a challenging environment.
- Proficient in oral and written English and Bahasa Malaysia or local language where staff is located.
- Good interpersonal and communication skills.
- Able to work on shifts.
About Us:
AirAsia is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We value our differences and believe that everyone deserves a chance to thrive.
Salary Estimate:
The estimated salary for this role is RM 2,500 - RM 3,500 per month, depending on experience and qualifications.
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