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Retail Operations Leader

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Valiram Group Full time

JOB OVERVIEW

The Retail Operations Leader is responsible for overseeing the daily activities of a retail establishment, ensuring all functions are managed effectively and efficiently.

PRIMARY RESPONSIBILITIES

Drive Sales and Enhance Profitability

  • Oversee and boost the store's sales performance.
  • Implement product and sales strategies effectively.
  • Regularly communicate sales objectives and targets to the team.
  • Keep the team informed about Conversion Rates and Average Transaction Values consistently.
  • Prepare monthly sales forecasts.

Deliver Exceptional Customer Experience

  • Ensure a unique and memorable shopping experience for every customer by adhering to the established customer service standards.

Team Development

  • Foster Valiram's entrepreneurial spirit within the team.
  • Show consistent appreciation and encouragement to team members.
  • Promote learning and development opportunities for staff.
  • Maintain a high-performing team through effective recruitment and succession planning.

Operational Excellence

  • Ensure compliance with Store Standard Operating Procedures at all times.
  • Manage store opening and closing procedures, cost control, and manpower planning.
  • Ensure accuracy and timeliness in cash collection.
  • Set up and maintain visual merchandising displays for promotional events.

Innovation and Productivity Initiatives

  • Generate ideas that contribute to productivity enhancements.
  • Inspire the team to engage in productivity improvement efforts.

REQUIRED SKILLS

Technical Skills

  • Proficient in MS Excel for reporting purposes.
  • Experience in cash and receipt management.
  • Knowledge of productivity improvement techniques.
  • Strong people development skills.
  • Interviewing and hiring capabilities.
  • Inventory management experience.
  • Understanding of loss prevention strategies.
  • Sales management and forecasting expertise.

General Skills

  • Ability to develop team members.
  • Strong problem-solving skills.
  • Effective decision-making abilities.
  • Leadership and team management skills.
  • Excellent communication skills.

QUALIFICATIONS

  • A minimum of 5-7 years of retail experience, with at least 3 years in a supervisory capacity.
  • A diploma or bachelor's degree in a related field is preferred.
  • Strong communication, influencing, and negotiation skills with all levels of management.
  • Proven organizational skills to manage multiple priorities effectively.
  • Ability to analyze situations and resolve issues creatively.
  • Capacity to challenge and influence operational processes.