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Technical Account Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China FD Technologies Full time

About FD Technologies:

We're a leading provider of innovative data solutions, empowering businesses to unlock the full potential of their data.

Overview:

We're seeking a Technical Account Manager - Data Insights Specialist to join our team. As a Technical Account Manager, you'll work closely with customers to understand their data needs, provide expert guidance, and help them maximize the value of our solutions.

Responsibilities:

  1. Serve as the primary technical point of contact for assigned customers, developing strong relationships with stakeholders.
  2. Perform regular customer health checks to review architecture, address pain points, identify optimizations, and assess expansion opportunities.
  3. Provide product training to customers to ensure they have sufficient expertise to utilize our solutions.
  4. Provide ongoing technical guidance to customers, covering data ingestion/migration, performance tuning, workflow optimization, architecture review, etc.
  5. Capture customer feedback and proof points to share with internal teams, acting as a customer advocate.
  6. Identify upsell and cross-sell opportunities and present to other teams.
  7. Identify churn risk and work with internal stakeholders to mitigate.
  8. Work with the Account Director to prepare value propositions for expansion.
  9. Define solution architecture for new use cases and expansion opportunities.
  10. Provide demos, workshops, and proof of concepts to advance expansion opportunities.
  11. Maintain accurate records of customer interactions, issues, use cases, performance metrics, etc.

Qualifications:

  1. + years' proven experience in a solution architect or technical account manager role.
  2. Experience in the data and analytics vendor space.
  3. Excellent communication skills and ability to describe complex topics to technical and non-technical stakeholders.
  4. Excellent problem-solving skills and ability to operate in a fast-paced environment.
  5. Ability to manage multiple customers and deliverables simultaneously.

Benefits:

  1. A salary that reflects the candidate's experience, our pay policy, and the labor market.
  2. Individually tailored training and skills development.
  3. Private healthcare package, including coverage for partners and children.
  4. Employee Assistance Program providing access to mental health support.
  5. Generous maternity and paternity package
  6. 'FD Technologies For Good' Program: we offer our team members Volunteer Days to actively participate in initiatives that bring about positive change in our local communities, making a difference that matters