Technical Solutions Expert

18 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

About the Role

AnyDesk Software is seeking a highly skilled Technical Account Manager to join our team in Hong Kong. In this role, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met and their expectations exceeded.

Key Responsibilities

  • Understand clients' technical requirements and business objectives to provide tailored solutions and recommendations.
  • Serve as the primary contact for clients for consulting, training, and support, ensuring a smooth and successful transition to our products or services.
  • Collaborate with internal teams, including Sales, Customer Success, and Development, to develop and execute strategic account plans and ensure timely resolution of client issues.
  • Act as a technical liaison between clients and internal teams, translating complex technical concepts into understandable terms for non-technical stakeholders.
  • Assist clients in troubleshooting technical issues, providing detailed analysis, and offering solutions to ensure their satisfaction and success.
  • Prepare and deliver technical presentations, product demonstrations, and training sessions to clients.
  • Collaborate with the sales team on contract renewals and expansion opportunities, providing technical insights and recommendations.

Requirements

  • Vocational training in a technical field, e.g., Computer Engineering, System Integration, or equivalent practical experience.
  • First consulting experience for a software manufacturer, specialized in software integration.
  • Knowledge of at least one scripting language (Python) and ability to create functional specifications.
  • Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal.
  • Fluency in English and Cantonese is mandatory.
  • Fluency in a second language, such as Japanese, Mandarin, or another regional language, is preferred.

About AnyDesk Software

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

What We Offer

  • Ambitious and self-driven culture.
  • Generous leave entitlements.
  • Personal and professional development focus and room for creative ideas.
  • Fun place to work where everyone is valued.
  • An international team.

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