Technical Solutions Expert

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time
Job Summary:

PCCW Global is a leading telecommunications provider, offering innovative voice and data solutions to multinational enterprises and communication service providers. Our global presence, combined with local expertise, enables us to deliver best-in-class connections across the globe, linking Asia-Pacific, Europe, the Americas, the Middle East, and Africa.

Key Responsibilities:
  • Establish and maintain strong relationships with clients throughout the project lifecycle.
  • Understand clients' business objectives and align them with our professional services offerings.
  • Collaborate with clients to gather project requirements, define project scope, and develop project plans.
  • Lead end-to-end project management activities, including project planning, execution, monitoring, and delivery.
  • Coordinate with cross-functional teams to ensure project success.
  • Monitor project progress, track milestones, and proactively identify and mitigate risks and issues.
  • Provide regular project updates to clients, addressing concerns and managing expectations.
  • Ensure projects are delivered on time, within budget, and to quality standards.
  • Offer technical guidance and recommendations to clients, ensuring optimal utilization of professional services.
  • Identify opportunities for account growth and collaborate with the sales team to drive upsell and cross-sell professional services.
  • Foster a customer-centric culture, focusing on achieving high levels of client satisfaction and long-term relationships.
Requirements:
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 3 years of experience as a Technical Account Manager or in a similar client-facing role in professional services.
  • Strong technical knowledge in network infrastructure, cloud computing (AWS, Azure, GCP), operating systems (Windows, Linux, macOS), IT security, and IT infrastructure.
  • Proven experience in successfully managing and delivering professional services projects.
  • Proficient in project management methodologies, tools, and best practices.
  • Excellent communication and interpersonal skills, capable of collaborating with clients and cross-functional teams.
  • Strong problem-solving and analytical abilities, focusing on delivering creative and effective solutions.
  • Customer-centric mindset with a solid commitment to customer success and satisfaction.
  • Ability to multitask, prioritize effectively, and work in a fast-paced, dynamic environment.

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