Technical Delivery Manager
5 days ago
About this role
HSBC Digital Business Services is seeking a highly skilled Technical Delivery Manager to join our team. We are a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
Key Responsibilities
- Accountable for the IT software delivery management including global software development and market deployment
- Lead the project implementation with delivery/sprint plan including dependencies, risks and assumptions
- Manage risks and dependencies, resolve/escalate impediments, and optimise flow of work through delivery teams with effective RAID management
- Advocate and involve into software development practices including Devops and CI/CD
- Own the tracking of spend against budgets in line with financial best practice
- Coach team members on Agile practices and provide guidance to the teams with SAFe Agile Ways of Working
- Drive the adoption of HSBC project standards and work in alignment with HSBC project methodology at all times
- Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and PI planning
- Facilitate discussion and conflict resolution in order to improve team productivity while promoting continuous improvement
- Plan and manage implementation activities and facilitate successful product/feature delivery into production
- Work closely with product owners/business to establish acceptance criteria for all user stories
- Work effectively with product management, development and technical operations leadership to assure that teams have appropriate resources
Requirements
- Experience in Scrum Master/ IT Delivery Management
- Experience of leading complex and high value technology deliveries with multiple teams across multiple Value Streams / Agile Teams (frontend to backend)
- Experience on CI/CD - tools such as Confluence, Jira, Jenkins, GitHub
- Experience in global solution development and market deployment
- Experience in banking industry and digital is preferred
- Knowledge and experience in conversational products and modern conversational AI is preferred
- Knowledge in software implementation and release on cloud (GCP), Full stack, Java, Microservice and/or API. Experience in these are preferred
- Experience in managing and collaborating with vendors is preferred
- Strong communication and presentation skills
- Strong analytical, problem-solving skills and risk management
- Familiar with agile methodology and frameworks and practice including backlog tracking, burn down metrics, velocity, user stories and etc
- Scrum/ Agile certification/GCP certificate is preferred
- Excellent command of written and spoken English, and good command of Cantonese/ Mandarin
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