Senior Operations Associate

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Lalamove Full time

About Lalamove

Lalamove is a leading logistics company that connects drivers and customers through its technology platform. We believe in the power of community and strive to make delivery fast and simple.

Job Summary

We are seeking a Senior Operations Associate who will be responsible for ensuring the overall success of Driver Operations in respective markets across our global presence. The ideal candidate will be a bridge of effective communications and collaborations between Functional Departments & local Driver Operations.

Key Responsibilities

  • Acquire a deep quantitative & qualitative understanding of local situations, problems, and opportunities
  • Help markets adopt and apply learnings & standards from Process Optimization Team on already-solved problems
  • Work with markets to plan, execute and review initiatives in a data-driven way to tackle new problems / opportunities
  • Document and share data-supported local learnings with Optimization Team and other markets

Requirements

  • At least 3 years (s) experience in a fast-moving environment or in a supervisory role
  • Ability to communicate effectively across different regions
  • Analytical and data-driven, proven success in project management
  • Curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understanding underlying root causes
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Proficiency in written and spoken English
  • Ability to champion new processes from plan to close


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