Senior Operations Associate

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Operations Associate to join our team at DBS Bank (Hong Kong) Limited. As a key member of our Group Technology and Operations (T&O) team, you will play a critical role in ensuring the efficient and effective operation of our banking systems and processes.

Key Responsibilities
  • Process customer information enquiry requests and handle various court orders, including account record investigation, debit notes & vouchers, freezing deceased/bankrupt/winding up customer accounts, and Caution List updates, in accordance with operation procedures as documented in the Operation Manual/operation handbook/SOP.
  • Interpret and analyze information received from external parties, such as law enforcement agencies or regulatory bodies, and provide a succinct summary for document and information retrieval.
  • Ensure all transactions are properly authorized before processing and meet the requirements stipulated in the Operation Manual, reporting any problems to the supervisor immediately.
  • Provide support to daily transactions and monitor staff performance to ensure adherence to SLA agreements with Business Units in terms of standard service turnaround time, accuracy, and correctness, and compliance with bank policies and regulatory requirements.
  • Handle internal/external customer complaints tactfully and ensure responsive problem-solving for enquiries from branches and other units/parties within benchmark.
  • Understand and comply with bank policies on information protection, risk & security control, and regulatory compliance, reporting any problems and exceptions to the supervisor immediately.
  • Coordinate and follow up on discrepancy items with relevant parties in a timely manner and escalate any exceptions to the supervisor.
  • Provide periodic operational reports and management reports as required.
  • Assist the team leader in reviewing and updating the operation manuals, operation handbook, and SOP.
  • Perform GL and system record checking/reconciliations on a timely basis and escalate material differences to the supervisor.
  • Participate in and familiarize yourself with the procedures as documented in the BCP Plan to ensure operations will not be interrupted due to disaster.
  • Provide support in ad-hoc projects and assist in conducting testing on various systems enhancements to increase efficiency and effectiveness in daily operations.

Requirements
  • Practical experience in banking operations to handle external enquiries from law enforcement agencies, various court orders, bankruptcy/winding up procedures, deceased cases, and consumer banking operations.
  • Minimum 4 years of experience in consumer banking operations.
  • Experience in dealing with regulatory matters or supporting compliance functions will also be considered.
  • Able to accept guidance and instruction from the supervisor towards achieving the team's goals.
  • Being attentive to details of assigned job and self-discipline.
  • Ownership of results and commitment to personal goals.
  • Good interpersonal and communication skills.
  • Fast and accurate typing.
  • Knowledge of Company Ordinance, bankruptcy/winding up procedures, and consumer banking practices & procedures.
  • Banking Certificate of HKIB is an advantage.

What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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