Senior Associate, Account Operations, Consumer Banking Group Operations Specialist
7 days ago
Job Summary
We are seeking a highly skilled Senior Associate to join our Consumer Banking Group Operations team at DBS Bank. As a Senior Associate, you will be responsible for performing a full set of customer documents checking and system updates, maintaining account status, and ensuring daily operations are in line with operational procedures and group policies.
Key Responsibilities
- Perform full set of customer documents checking and system updates on customer information, including change of address, change of contact details, authorized signers, and contact person.
- Maintain account status, including dormant accounts, account blocking, and account closure.
- Perform checker function on transactions and ensure tasks are completed on time.
- Participate in system enhancement and process improvement projects.
- Ensure all risk and compliance standards are maintained.
- Coach junior staff.
Requirements
- Degree holder in business administration, information systems, or related discipline.
- Minimum 5 years of experience in consumer banking operations and at least 1 year of team management experience.
- Knowledge of consumer banking/retail banking practices and procedures.
- Experience in digitization and transformation projects is highly preferred.
- Process transformation mindset with related experience is preferred.
- Good analytical and problem-solving skills.
- Good interpersonal and communication skills.
- Good sense of risk awareness.
- Able to perform teamwork and collaborate with subordinates.
- Proficiency in MS Office.
- Able to type Chinese characters.
About DBS Bank
DBS Bank is a leading financial services group in Asia, with a proven track record of innovation and excellence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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