Senior Associate, Account Operations, Consumer Banking Group Operations Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

Job Summary

We are seeking a highly skilled Senior Associate to join our Consumer Banking Group Operations team at DBS Bank. As a Senior Associate, you will be responsible for performing a full set of customer documents checking and system updates, maintaining account status, and ensuring daily operations are in line with operational procedures and group policies.

Key Responsibilities

  • Perform full set of customer documents checking and system updates on customer information, including change of address, change of contact details, authorized signers, and contact person.
  • Maintain account status, including dormant accounts, account blocking, and account closure.
  • Perform checker function on transactions and ensure tasks are completed on time.
  • Participate in system enhancement and process improvement projects.
  • Ensure all risk and compliance standards are maintained.
  • Coach junior staff.

Requirements

  • Degree holder in business administration, information systems, or related discipline.
  • Minimum 5 years of experience in consumer banking operations and at least 1 year of team management experience.
  • Knowledge of consumer banking/retail banking practices and procedures.
  • Experience in digitization and transformation projects is highly preferred.
  • Process transformation mindset with related experience is preferred.
  • Good analytical and problem-solving skills.
  • Good interpersonal and communication skills.
  • Good sense of risk awareness.
  • Able to perform teamwork and collaborate with subordinates.
  • Proficiency in MS Office.
  • Able to type Chinese characters.

About DBS Bank

DBS Bank is a leading financial services group in Asia, with a proven track record of innovation and excellence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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