Senior Associate

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

We are seeking a highly skilled Senior Associate to join our Technology and Operations team at DBS Bank (Hong Kong) Limited. As a Senior Associate, you will play a key role in enabling and empowering the bank with an efficient, nimble, and resilient infrastructure.

Key Responsibilities

The primary accountability of this role is to effectively respond to customer enquiries, handle complaints, and execute instructions for corporate clients with fund custody and administration needs. This includes maintaining regular contact with clients to obtain feedback on service levels, initiating service reviews as agreed with clients, and being the voice of the customer to take ownership for solutions.

The Senior Associate will also facilitate query handling to ensure timeliness and accuracy of responses, ensure effective and timely client communication on areas of client impact, and proactively make suggestions to improve productivity, enhance operational efficiency, and minimize operational risk.

Requirements

To be successful in this role, you will need to have a university graduate or above in Business or related disciplines, with a minimum of 5 years of relevant experience and working knowledge in a client-facing and service-oriented capacity. You will also need to have sound experience of banking operation and practices, with the ability to adapt your working hours as needed to effectively meet client service level objectives.

Strong interpersonal, problem-solving, and negotiation skills are essential, as well as the ability to work effectively in a team and communicate effectively with clients and internal stakeholders. Proficiency in English and Chinese (both spoken and written) is also required, as well as good presentation skills and proficiency in MS Office.

What We Offer

We offer a competitive salary and benefits package, as well as the professional advantages of a dynamic environment that supports your development and recognizes your achievements. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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