Senior Operations Associate, Driver Operations Specialist

21 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Lalamove Full time

About Lalamove

We're a fast-paced and innovative company that's changing the way people move things. Our technology connects millions of drivers and customers every day, making delivery fast and simple. We're on a mission to make Lalamove synonymous with delivery and impact local communities worldwide.

Job Summary

We're seeking a Senior Operations Associate to join our Driver Operations team. As a key member of our team, you'll ensure the overall success of Driver Operations in our global markets. You'll be the bridge between Functional Departments and local Driver Operations, acquiring a deep understanding of local situations, problems, and opportunities.

Key Responsibilities

  • Ensure the overall success of Driver Operations in respective markets
  • Be the main bridge of effective communications and collaborations between Functional Departments & local Driver Operations
  • Acquire a deep quantitative & qualitative understanding of local situations, problems, and opportunities
  • Help markets adopt and apply learnings & standards from Process Optimization Team on already-solved problems
  • Work with markets to plan, execute and review initiatives in a data-driven way to tackle new problems / opportunities
  • Document and share data-supported local learnings with Optimization Team and other markets

Requirements

  • Degree holder in any discipline
  • At least 3 years experience in a fast-moving environment or in a supervisory role
  • Ability to communicate effectively across different regions
  • Analytical and data-driven, proven success in project management
  • Curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understanding underlying root causes
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Proficiency in written and spoken English
  • Ability to champion new processes from plan to close
  • Knowledge on spreadsheets and Tableau is preferred


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