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Travel Ancillary Sales Enablement Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Description

Cathay Pacific Airways Limited is seeking a highly skilled Travel Ancillary Sales Enablement Manager to join our team. As a crucial member of the Ancillaries team, you will be responsible for supporting the Revenue Strategy and Ancillaries Manager to facilitate sales enablement and post-sales servicing of travel ancillary products. You will also be responsible for leading sales and marketing activities, driving enhancement initiatives, and managing assigned projects.

Key Responsibilities
  • Manage sales and marketing, post-sales servicing of a range of travel ancillary products including seat reservations, extra baggage, upgrades etc, according to the business needs
  • Work with IT, touchpoint owners, agile release trains (ARTs) on assigned projects to define requirements, assess legal and regulatory implications, prepare and carry out user acceptance testing and manage business cutover activities
  • Work with relevant business units to facilitate touchpoint expansion, product enhancements, refining user experience, servicing flow and customer support
  • Work with relevant business units to manage content updates and come up with personalized marketing and promotion plans to increase awareness and drive conversion of ancillary products
  • Own and maintain internal product briefs, act as point of contact to resolve queries from the frontline teams
  • Manage suppliers or partners ensuring ancillary products are sold, serviced and optimized with performance tracking well defined and in place
  • Coach ancillaries analyst to carry out their assigned duties

Requirements
  • Minimum 3 years of relevant working experience
  • Knowledge of travel ancillaries, experience in agile projects is a plus Strong understanding of platform capabilities and touchpoint optimisation technology
  • Excellent communication and negotiation skills
  • Excellent time management and be able to work under pressure