Retail Operations Transformation Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited: A Global Luxury Retail Corporation

We are seeking a highly skilled and experienced Retail Operations Transformation Manager to join our team. In this role, you will be responsible for defining, documenting, implementing, and supporting retail operations processes and applications that align with our Retail and IT strategies.

Key Responsibilities:

  1. Partner with the business to identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
  2. Develop and maintain in-depth knowledge of retail operations processes and systems, including store operations, inventory management, and customer service.
  3. Collaborate with cross-functional teams to design and implement new retail systems and processes that meet business needs.
  4. Ensure seamless integration of new systems and processes with existing infrastructure.
  5. Monitor and analyze key performance indicators (KPIs) to measure the success of implemented changes and identify areas for further improvement.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, Information Technology or related field.
  • At least 8+ years of hands-on experience in retail systems design and delivery with successful implementation references.
  • Strong understanding of retail processes and store operations principles.
  • Ability to think strategically, tactically, and operationally.
  • Excellent communication and collaboration skills.


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