Retail Operations Manager

3 days ago


Hong Kong Island, Hong Kong SAR China aimHigher Consultancy Limited Full time
Job Description

Ambitious retail professional sought to lead our flagship store, driving growth and excellence in customer experience.

Key Responsibilities:

  • Oversee daily operations, ensuring smooth functioning across all departments.
  • Develop and implement strategies to achieve sales targets, enhance profitability, and improve customer satisfaction.
  • Lead, train, and motivate store staff to deliver exceptional customer service and maintain high performance standards.
  • Monitor and analyze sales performance, customer feedback, and market trends to identify opportunities for growth and improvement.
  • Collaborate with Quality Assurance (QA) team to maintain product quality, safety, and compliance.
  • Work closely with marketing team to plan promotional campaigns, events, and product launches.
  • Manage inventory levels, ensuring optimal stock availability while minimizing overstock and shrinkage.
  • Foster a positive work environment, promoting teamwork, employee engagement, and continuous learning.

Requirements:

  • Bachelor's degree in Business Administration, Retail Management, or related field.
  • Minimum of 7-10 years' experience in retail management, with at least 3 years in senior leadership role.
  • Proven track record of driving sales growth, improving operational efficiency, and delivering exceptional customer service.
  • Strong leadership and team management skills, ability to inspire and develop high-performing teams.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • In-depth knowledge of retail operations, visual merchandising, and inventory management.
  • Ability to work in fast-paced environment, manage multiple priorities, and adapt to changing business needs.


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