Lead Underwriting Manager
1 week ago
About Prudential: At Prudential, our mission is to serve as partners for every life and guardians for every future. We foster a culture that celebrates diversity and ensures inclusion for our employees, clients, and partners. Our commitment is to provide a platform that empowers our team to excel and make a significant impact on the business while supporting their career aspirations. We strive to make Prudential a workplace where you can Connect, Grow, and Succeed.
Position Overview: The Lead Underwriting Manager will oversee the team responsible for delivering equitable and consistent underwriting decisions aligned with PHKL's Underwriting philosophy. This role aims to achieve robust mortality outcomes that meet expectations while maintaining an unwavering focus on client satisfaction.
Key Responsibilities:
- Direct underwriting teams in conducting thorough underwriting evaluations and providing exceptional service to sales channels.
- Evaluate team performance to ensure adherence to service level agreements (SLAs) while maintaining high-quality standards and a seamless underwriting process.
- Conduct risk assessments on underwriting cases within the scope of personal underwriting authority.
- Review cases proposed by junior underwriters and offer coaching for their professional development.
- Contribute to the establishment of a Centre of Competence in risk selection, providing training and support to new team members.
- Engage in projects and collaborate with various stakeholders to optimize and enhance existing underwriting processes, product development, data analysis, report preparation, and other underwriting support functions.
- Promote a Culture of Compliance by ensuring a comprehensive Client Due Diligence process, including meticulous case documentation and record-keeping.
- Develop and maintain proactive, positive, and productive relationships with sales channels to ensure all client interactions are nurtured and the team meets high expectations.
- Monitor and manage operational performance to ensure compliance with company policies and regulations, including regular audit activities.
Qualifications:
- A proven track record in the underwriting sector with a minimum of 10 years of relevant experience in life insurance underwriting, including at least 5 years in a supervisory capacity.
- Professional certification in Life Insurance, such as FLMI (Fellow, Life Management Institute).
- Experience in product development, project management, business administration, and client relationship management.
- Exceptional communication and negotiation abilities.
- A university degree in any discipline.
- Proficient in English, Cantonese, and Putonghua.
- Skilled in using PC applications including Word, Excel, PowerPoint, and Chinese word processing.
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