Client Services Representative
7 days ago
Location: Wan Chai / Lai Chi Kok
Key Responsibilities:
- Manage customer service hotlines, ensuring seamless communication for clients.
- Assist customer accounts through efficient order processing and service coordination.
- Serve as the liaison between clients and internal teams for inquiries and applications related to commercial products and services.
- Address service requests from clients and communicate issues to the appropriate internal departments.
- Undertake any additional tasks as assigned.
Qualifications for Success:
- Diploma or higher in Business Administration, Information Technology, Computer Science, or related fields; or
- DSE/ Form 5 graduates with at least 2 years of experience in account services.
- Strong communication skills, customer-focused, innovative, and self-assured.
- Proficient in PC usage, with familiarity in MS Office considered a plus.
- Excellent command of both spoken and written English and Chinese.
- Recent graduates with strong communication abilities will also be considered.
Benefits Offered:
- 14 days of annual leave.
- 17 public holidays.
- Birthday leave.
- Additional leave options, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave, and Compassionate Leave.
- MPF / ORSO contributions.
- Discretionary bonuses.
- Scholarships for further education.
- Life insurance and medical coverage.
- Family health benefits.
- Dental coverage.
- Employee discounts.
- Complimentary access to company amenities.
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