Global Client Services Representative
6 days ago
About the Role:
Brown Brothers Harriman is seeking a highly skilled Global Client Services Representative to join our team. As a key member of our Global Client Services Department, you will be responsible for providing exceptional client service and support to our global and regional clients.
Key Responsibilities:
- Provide timely and effective support to clients, responding to their inquiries and resolving issues in a professional and courteous manner.
- Collaborate with internal departments to prioritize client requests and deliverables, ensuring seamless issue resolution.
- Maintain strong knowledge of BBH businesses, products, systems, and internal workflows to provide expert guidance to clients.
- Develop a deep understanding of clients' business needs and identify opportunities to enhance their overall experience and service quality.
- Utilize internal technology solutions to effectively manage client inquiries and introduce clients to new technology, automation tools, and products.
- Complete monthly client reporting requirements and assist in maintaining and reporting on client service-related metrics.
- Coordinate and monitor receipt of client documentation and analyze exposure of missing documentation to BBH/client.
Requirements:
- Bachelor's degree in Business, Finance, or Accounting (concentration preferred)
- Minimum 3 years of fund accounting and/or global custody operational experience or financial industry-related client servicing experience
- Attention to detail, ability to multi-task, and operate under pressure in a business environment
- Strong communication and interpersonal skills
- Excellent problem-solving skills, including ability to identify, recommend, and implement solutions
- Collaborate and contribute in a global team environment
- Proficient in English, Cantonese, and Mandarin
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